Conrad Electronic UK Ltd
Severalls Lane Colchester Essex CO4 5JS United Kingdom
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Returns

 

Returns


open/close 30 days trial period ( Return Form )

    We have extended our 14 days trial period to a 30 days trial period!
    The 30 day trial period will begin the day you receive your order. We guarantee reimbursement when the product is undamaged, in its original state, including the original packaging (as far as reasonably possible). A completed returns form must be enclosed, detailing what action you would like us to take. It would help us improve our products and services if you were to tell us the reason why you wish to return the product, but this is not obligatory. Please also enclose a copy of the original invoice, where possible to ensure a quick resolution.

    Please note: any provisions mentioned here in the "30 day trial period" do not affect your statutory right to withdrawal.
    Click here to download your returns form

    Opened products which do not meet the above requirements will be returned to you and you will also incur the costs of this procedure. For more information see our terms and conditions

    Return address:

    Returns Department
    Conrad Electronic UK Ltd.
    Severalls Lane
    Colchester
    CO4 5JS

    When it arrives at the warehouse you will receive an email of confirmation and they will deal with your request the next days.

    The returns procedure will take approximately 3-4 weeks.


open/close Technical defect outside the trial period of 30 days

    All Conrad products have a 2 year warranty. If your product has developed a technical defect, we would like to offer to collect your item(s). Please contact us via service@conrad-electronic.co.uk. We will reply as soon as possible with further instructions how we can set up the collection.

    Please note that you will need to prepare the parcel prior to the collection. The parcel should contain the item, the original invoice and a completed returns form. The returns procedure will take between 3-4 weeks to fully process.

    When it arrives at the main warehouse you will receive an email of confirmation and they will deal with your request within 48 hours.

    Return address:

    Returns Department
    Conrad Electronic UK Ltd.
    Severalls Lane
    Colchester
    CO4 5JS

    Click here to download your returns form


open/close Wrong product ordered

    f you have ordered the wrong product please return it to the return address, complete with the original invoice and completed returns form. The returns procedure will take around 3-4 weeks to process.

    When it arrives at the warehouse you will receive an email of confirmation and they will deal with your request the next days.

    Click here to download your returns form

    Please note, we cannot exchange the wrong product for the right one, a new order will have to be placed.

    Return address:

    Returns Department
    Conrad Electronic UK Ltd.
    Severalls Lane
    Colchester
    CO4 5JS


open/close Incomplete article
    Please contact us using the contact form and we will contact you as soon as possible to rectify the problem.

open/close Unwanted replacement product

When a replacement is sent to you because your desired product is sold out, you are not obliged to keep it. If it is unacceptable please return it to the return address, complete with the original invoice (if available) and a completed returns form. It would help us improve our products and services if you were to tell us the reason why you wish to return the product, but this is not obligatory.The returns procedure will take around 3-4 weeks to process.

When it arrives at the warehouse you will receive an email of confirmation and they will deal with your request the next days.


open/close Damaged in transit

If your product is damaged in transit please return it to the return address, complete with the original invoice (if available) and a completed returns form. It would help us improve our products and services if you were to tell us the reason why you wish to return the product, but this is not obligatory. The returns procedure will take around 3-4 weeks to process.
When it arrives at the warehouse you will receive an email of confirmation and they will deal with your request the next days.

Return address:

Returns Department
Conrad Electronic UK Ltd.
Severalls Lane
Colchester
CO4 5JS

Click here to download your returns form


open/close Received wrong product

If you have received the wrong product please return it to the return address, complete with the original invoice (if available) and a completed returns form. It would help us improve our products and services if you were to tell us the reason why you wish to return the product, but this is not obligatory. The returns procedure will take around 3-4 weeks to process.

When it arrives at the warehouse you will receive an email of confirmation and they will deal with your request the next days.

Return address:

Returns Department
Conrad Electronic UK Ltd.
Severalls Lane
Colchester
CO4 5JS

Click here to download your returns form

Alternatively contact us using the contact form an we will contact you to rectify this problem


open/close Wrongly published on the website

If you have received the wrong product due to a wrongly published product on the website, please return it to the return address, complete with the original invoice (if available) and a completed returns form. It would help us improve our products and services if you were to tell us the reason why you wish to return the product, but this is not obligatory. The returns procedure will take around 3-4 weeks to process.

When it arrives at the warehouse you will receive an email of confirmation and they will deal with your request the next days.

Click here to download your returns form

Alternatively contact us using the contact form and we will contact you to rectify this problem.


open/close Returns that are heavier than 30 kilo and bigger than 175x58x78 cm
    If your return product is heavier than 30 kilo and bigger than 175x58x78 cm, please contact us using the contact form an we will contact you to rectify this problem

open/close Double order
    If you receive a double order please contact us through the contact form below.

open/close Wrong text publicised
    If the wrong text is publicised on our website, and you have therefore received an unsuitable product, please contact us through the contact form below.

 
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